Recent Water Damage Posts

When Contacting SERVPRO Call Center

11/22/2021 (Permalink)

Portable Extractor for water remediation


When Contacting SERVPRO our Call Center will recommend the following

  • Shut off the water source if possible.
    • If possible electric and gas if required
  •  Remove excess water by mopping and blotting.
    • Again, if it’s safe
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks under furniture legs.
  • Hang furs and leather goods separately at room temperature.
  • Remove Oriental or other colored rugs from wet carpeting.
    • If possible, remove all valuables to a safe place
  • Do not use a regular vacuum to remove water.
    • SERVPRO is equipped with both truck mount and portable extractors for this purpose
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water.
  • Once the SERVPRO techs arrive the drying process and remediation can begin

 Water Damage Services

  • Emergency Response: Reduce Loss Severity/Pretesting for Restorability.
  • Contents Cleaning Specialists: On-Site or Move Out.
  • Structural Restoration Services.
  • Large Loss Completion with Trained Crew Leaders

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Conditions of Water from your Water Loss

4/7/2021 (Permalink)

Many times, the question comes up about terminology associated with water conditions and variables!

Basically, there are two aspects of water conditions that we observe and determine how to approach the loss, these are: Category and Class of water and their impact on the loss.

Category of Water: the categories of water, refer to the range of contamination in water, where did the water come from and what materials did it contact?

Category 1: Category 1 water, or clean water comes from a sanitary water source such as broken water supply line, sink or tub overflows where there is no contamination or toilet tanks which have no additives or other contamination.

Category 1 water may deteriorate into other categories (to follow) over time

Category 2: Category 2 water, sometimes called grey water contains some level  contamination .

Category 2 water can include overflow from dishwasher or washing machines in active use,

overflows from toilet bowls above the trap with some urine but no feces; overflow from vessels containing standing water are potentially a source of “grey water”

Category 2 water may deteriorate into other categories (to follow) over time

Category 3: Category 3 water or black water is grossly contaminated water and requires specialized handling.

Category 3 water can include, but are not limited to: sewage; waste line

backflows that originate from beyond any trap regardless of visible content or color;” other source of “black water” may include flooding from seawater; rising water from rivers or streams; and other contaminated water entering or affecting the indoor environment”.

Class of water: class of water is broken into class1-4 and estimate the amount of water your materials are saturated or in other words the amount of wet surface area and affected material (drywall, particle board carpet etc.) ability to absorb and hold water.

Class 1 —Water intrusion (least amount) where wet, materials are approx. 5% of the affected area or less of porous materials

Class 2 —Water intrusion (significant amount of water) 5% to 40% of the combined floor, wall and ceiling surface area in the space

Class 3 — Water intrusion (greatest amount of water) more than ~40% of the combined floor, wall and ceiling surface area in the space

Class 4 — Special water intrusion where less or nonporous materials are involved

For assistance with any Restoration needs please call SERVPRO of Norco/Mira Loma at 951-735-6815. You may also visit

Handling Flood Damage in a Home or Business

4/2/2021 (Permalink)

Handling Flood Damage in your Home or Business

Flood damage of any size may require water damage restoration. Any amount of water in a home or business may be difficult for independent mitigation. The homeowner or business owner may attempt water cleanup with a water vacuum and to utilize a fan to increase air movement and drying in the area if suitable.

However, If the damages are severe, it is best to seek a professional for mitigation and water damage restoration.

Whether there are signs of damage from water in a business setting or within a home, it is crucial to seek mitigation and water damage restoration immediately. Water damage, including flood damage, can cause problems such as degradation of wood and other porous surfaces, microbial growth and rusting of steel.

If an insurance policy is available, the insurance company should be contacted immediately and informed of the flood damage. They may require that repairs and water cleanup not be carried out by the home or business owner, the insurance company will provide further instructions on what to do about flooded water in a business or home.

For assistance with any Restoration needs please call SERVPRO of Norco/Mira Loma at 951-735-6815

You may also visit for more information on water damage.